General
Common questions about Equine America. For any other questions get in touch!
How long does delivery take?
Our DPD Next Working day delivery service is free on all UK orders over £28. For orders under £28 delivery is £2.99 *
Order before 12pm for next working day delivery for UK and Northern Ireland, delivered Monday to Friday excluding weekends. If your delivery date falls on a public holiday your order will be delivered on the next working day
* Exclusions apply - for full delivery and shipping information please go to our Delivery and Returns page.
How do I return a product?
Email info@equine-america.co.uk or call us on 01403 255809 to arrange returns.
What to do if my order hasn't arrived?
We are sorry to hear that, please contact info@equine-america.co.uk or 01403 255809 with your order details and we will investigate it for you.
What to do if my order is damaged?
We are sorry to hear that, and we do our best to ensure that products arrive safely with you. If your order has arrived damaged, please contact info@equine-america.co.uk or 01403 255809 with your order details and we will look into it for you.
What is the 30 day money back guarantee?
If you've purchased one of products (from our website) and you were not happy with your results, we offer a full money back guarantee within 30 Days of purchase. Full details here.
What is Cortaflex?
The Cortaflex range were amongst the first joint supplements to be widely and successfully used in all types of horses and ponies in America, and were introduced to the UK some 25 years ago. They are now used all over the world, with well over 2 million units sold! They included then, and still include now, vital trace elements and precursors (or building blocks) of key compounds such as glycosaminoglycans and proteoglycans which are necessary for the production and maintenance of healthy cartilage (the spongy, elastic, shock absorbing material found on the ends of bones within a joint) and joint fluid, which also plays an important role in shock absorbing and lubrication within the joint.
Canine Products
My dog won't take pills, how do I feed them the supplements?
Our canine products come in a variety of different feeding methods: Powders. solutions, crumbles, and capsules. All of these are designed to be simply sprinkled, mixed and combined with your pets daily meal. No tricks or forcing them to take pills necessary!
What age should I start feeding my pet Cortaflex?
It's best to start Cortaflex—and joint supplements in general—sooner rather than later! Especially those breeds with associated weaknesses - even 6 months old isn’t too early to start.
Human Cortaflex Ultra Joint
Common questions about Human Cortaflex products.
For any other questions get in touch!
Is Cortaflex a drug?
No Cortaflex not a drug. It is a dietary supplement and contains only natural amino acids and saccharides which are already present in your body. Saccharides are a natural form of carbohydrate (sugar) and are responsible for providing cells with energy and structural integrity. The amino acids are natural compounds that combine together to help rebuild good cartilage, connective tissue and synovial fluid (joint oil) which all help to maintain healthy, pain free joints!
Can a diabetic take Cortaflex?
Cortaflex does contain natural saccharides (sugar), however, each capsule has less than 1 calorie of energy, less than 1g of carbohydrates and the sugar content is nil. If you are a diabetic, we would always recommend that you check with your doctor before taking Cortaflex.
Do I have to take Cortaflex at a specific time each day?
There is no specific times that you need to take Cortaflex. Most people find it better to take it as part of a regular routine though.
What happens if I forget to take Cortaflex for a day?
No worries, just take your daily capsule as soon as you remember and carry on your routine as normal!
How quickly will I feel the benefit from Cortaflex?
It all depends on the person! Most people can notice a different within a week, some may take a little longer.
Are there any side effects?
As Cortaflex is an natural supplement, there have been no reported side effects!
How many calories are in Cortaflex?
Less than 1 calorie per supplement!
Auto-Pay Subscriptions
What is Auto-Pay?
Our new Auto-Pay Subscription lets you enjoy your favourite Cortaflex products without ever running out. Your orders are automatically processed and delivered to your door at your chosen interval – saving you time, effort, and ensuring you and your dog or horse never go without.
How do I switch my existing subscription to Auto-Pay?
Switching is quick and easy!
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Log in to your Cortaflex subscription account.
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Go to “Manage Subscription.”
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Update your payment method by adding a valid debit/credit card or PayPal account.
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Save your changes – and that’s it! Your payments will now be taken automatically on your usual schedule.
If you need a hand, our team is always happy to help — just contact support@equine-america.co.uk.
Will my subscription details change?
No — everything stays the same!
Your current setup (number of pots, delivery timing, and frequency) will remain exactly as it is.
The only difference is that payments will now be taken automatically, so you don’t need to log in and pay manually each time.
Do I have to use Auto-Pay?
Auto-Pay is optional but recommended.
You’ll still be able to manage, skip, or cancel your subscription at any time — Auto-Pay simply makes the process smoother and ensures your orders continue without interruption.
